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Updated Changes At The Shop Due To Novel Coronavirus Outbreak

We're making additional changes in our operations in Light of the City of Austin's Stay-At-Home Order due to the ongoing COVID-19 pandemic.

Friends:

As of today, March 24 2020, we are further altering our operations in light of the City of Austin’s Stay-At-Home Order that takes effect at 11:59 pm tonight and is expected to run through April 14.

Riding is necessary transportation for many Austinites and cycling while respecting social distancing is a permissible activity under the City’s Order. As such, we feel we should continue to do what we can to help you ride your bike. So, effective tomorrow, Wednesday, March 25, our hours everyday will be 11 am until 5 pm, aside from Tuesdays when we will be closed, until further notice. Customers are not allowed in store, but we can still serve our community. Here’s how:

For service:

Curbside drop-off and pick-up of bikes needing repair and service is available. When you arrive call the shop at 512-473-0222, and let us know you are here with your bicycle. We will provide instruction to meet us at our door on Nueces at that time. We remind everyone to please respect social distancing at all times. If you’d like a quote in advance email our Service Manager Dave at dave@mellowjohnnys.com with a description of the work you’d like done and a photo or video of your bike. He will respond as soon as possible with an estimate.

While we will still strive to complete repairs within 24 hours, our reduced hours, reduced staff, and impacted suppliers may mean longer turn-around times in some cases. We ask for your patience.

For sales:

If you need anything in order to participate in cycling under the parameters of the City’s Order, please let us know. You can call 512-473-0222 during our revised hours and shop by phone, or email us at sales@mellowjohnnys.com. Anything we have in stock in store or can get from our retail partners is available for curbside pick-up in our parking lot or available for shipping.

And, our online store shop.mellowjohnnys.com remains open 24/7 with international deliveries and free domestic shipping for online store orders over $100. We’re working hard to add items to our online catalog, update inventory, and more. Again, we kindly ask for your patience.

We’re on an unknown trail here. But we’re here together. And we’re going to finish this ride.

#rideyourbike

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